Server Management Guide

Understanding our Server Management Addon

Note: The Server Management Addon is only available for servers with 12GB RAM or higher.

The Server Management Addon is designed for server owners who want a more hands-off experience. Whether you’re running a modded Minecraft server or a complex configuration for another game, our tiers of management give you flexibility and peace of mind.

Tiers

Self Managed (Free)

You’re fully responsible for configuring, and maintaining your server.

While we don’t set things up or optimize the server for you, we’ll assist with questions, errors, and general troubleshooting via our normal support channels (tickets or Discord).

Basic Management ($25 / one-time setup fee)

Recommended for users who need help getting started but plan to manage the server afterward.

Includes:

  • One-time setup of a modpack or custom plugin configuration
  • Installation of all provided files (mods, plugins, configs)
  • Basic optimization (startup flags, minor tweaks)
  • Server startup validation

Requirements:

  • All required files must be provided in bulk before setup begins.
  • Further changes or ongoing support are not included.

Premium Management ($75 / month)

For those who want a fully managed experience — we handle setup, maintenance, and regular updates so you can focus on your community.

Includes:

  • Everything in Basic Management
  • Ongoing plugin/mod support and configuration
  • Assistance with player issues (e.g., stuck chunks, lag reports)
  • Performance monitoring and optimization
  • Crash report analysis and resolution
  • Scheduled server maintenance on request
  • Discord-based support with faster response times

Does NOT include:

  • Development of custom plugins or mods
  • Constant monitoring for uptime (we are not a 24/7 NOC)

Use Cases

  • Self Managed: Great for developers or experienced server owners who prefer total control.
  • Basic Management: Ideal for new server owners who need help with the initial setup but want to handle daily maintenance themselves.
  • Premium Management: Best for community leaders, creators, or streamers who want their server professionally managed and maintained.

Staff Agreement (Our Commitment)

By subscribing to a management tier, our staff agrees to:

  • Respond to Premium Management support tickets within 24 hours.
  • Treat your server environment with care — no unnecessary file changes.
  • Keep all uploaded content confidential.
  • Complete initial setups (Basic or Premium) within 48 hours of receiving all files.
  • Provide recommendations for optimization and stability where possible.

Customer Agreement (Your Responsibilities)

To keep things efficient and clear, customers agree to:

  • Provide all required files/configs upfront in a ZIP or clearly organized structure (for Basic/Premium setups).
  • Avoid excessive daily requests unless subscribed to Premium.
  • Understand that we do not offer custom plugin development or ongoing modpack rebuilding.
  • Maintain regular backups (even with our managed support, data loss can happen).
  • Use our Discord or ticket system for all support — staff will not provide support through DMs or unofficial channels.

Summary

Feature Basic Management Premium Management
Modpack/Plugin Setup ✅ (One-time) ✅ (Ongoing)
Crash Support ✅ (Basic) ✅ (Full)
Performance Optimization ✅ (Basic) ✅ (Full)
File/Plugin Updates ❌ ✅
Support Response Time 24-48 hours <24 hours
Monthly Maintenance ❌ ✅ (on request)

If you need further clarification, feel free to contact our support team or join our Discord for help.