Server Management Guide

Understanding our Server Management Addon

Note: The Server Management Addon is only available for servers with 12GB RAM or higher.

The Server Management Addon is designed for server owners who want a more hands-off experience. Whether you’re running a modded Minecraft server or a complex configuration for another game, our tiers of management give you flexibility and peace of mind.

To be clear, we provide full support to any and all customers, regardless of if they have server management or not. Customer satisfaction is our number one priority and we work around the clock to ensure our servers and games run at top quality.

Basic Management ($25 / one-time setup fee)

Recommended for users who need help or a boost for getting started but plan to manage the server afterward.

Includes:

One-time setup of a modpack or custom plugin configuration
Installation of all provided files (mods, plugins, configs)
Basic optimization (startup flags, minor tweaks)
Server startup validation

Requirements:

All required files must be provided in bulk before setup begins.

Premium Management ($75 / month)

For those who want a fully managed experience — we handle setup, maintenance, and regular updates so you can focus on your community.

Includes:

Everything in Basic Management
Ongoing plugin/mod support and configuration
Assistance with player issues (e.g., stuck chunks, lag reports)
Performance monitoring and optimization
Crash report analysis and resolution
Scheduled server maintenance on request
Discord-based support with faster response times

Does NOT include:

Constant monitoring for uptime or errors (we are not a 24/7 NOC)

Use Cases

Self Managed (Free): Great for developers or experienced server owners who prefer setting their own server up.
Basic Management: Ideal for new server owners who need help with the initial setup to get their dream server running.
Premium Management: Best for community leaders, creators, or streamers who want their server professionally managed and maintained.

Staff Agreement (Our Commitment)

By subscribing to a management tier, our staff agrees to:

Respond to Premium Management support tickets within 24 hours.
Treat your server environment with care — no unnecessary file changes.
Keep all uploaded content confidential.
Complete initial setups (Basic or Premium) within 48 hours of receiving all files.
Provide recommendations for optimization and stability where possible.

Customer Agreement (Your Responsibilities)

To keep things efficient and clear, customers agree to:

Provide all required files/configs upfront in a ZIP or clearly organized structure (for Basic/Premium setups).
Avoid excessive daily requests.
Understand that we do not offer custom plugin development or ongoing modpack rebuilding.
Maintain regular backups (even with our managed support, we suggest making backups regularly).
Use our Discord or ticket system for all support — staff will generally not provide support through DMs or unofficial channels.

Summary

Feature	Basic Management	Premium Management
Modpack/Plugin Setup	✅ (One-time)	✅ (Ongoing)
Crash Support	✅	✅
Performance Optimization	✅	✅
File/Plugin Updates	❌	✅
Support Response Time	24-48 hours	<=24 hours
Monthly Maintenance	❌	✅ (on request)

If you need further clarification, feel free to contact our support team or join our Discord for help.